Refund policy
Here at Peptint, we take pride in what we sell and we genuinely care that you're happy with your purchase. If anything about your order isn't quite right, we've kept our returns and refunds process straightforward.
FAULTY, DAMAGED, OR WRONG ITEMS
Did your order arrive broken, defective, or not matching what you ordered? Get in touch within 30 days of delivery by writing to support@peptint.com. Be sure to include your order number and attach clear photos that show the issue.
When an item has been damaged in transit or the wrong product was shipped, we'll provide either a replacement, store credit, or a full refund — the choice is ours to make. There are no restocking fees applied to any returns. Please note that the customer is responsible for organising and covering the cost of the return label.
EXCHANGES
Looking to swap for a different size, colour, or product? We're glad to help set up an exchange. Just contact our customer service team and they'll walk you through what to do next.
STANDARD RETURNS – 30 DAY POLICY
Had a change of heart? Eligible items can be sent back within 30 days of the delivery date, as long as they are:
- Unworn and unused
- In their original condition
- Returned in the original packaging
Orders can be cancelled within the first 48h after being placed (only if the parcel hasn't already been shipped). If the customer requests cancellation before dispatch and within the cancellation window set out on the website, the order is eligible to be cancelled.
Make sure your order number is written clearly on the outside of the return parcel. Return shipping costs fall to the customer, and the original delivery charges won't be refunded on standard returns. Once your item reaches us, refunds are generally issued within 7 days — although your bank or card provider might need extra time to post the credit to your account.
ITEMS WE CANNOT ACCEPT
We're not able to process returns for:
Any items sent back without a valid order reference number
STARTING A RETURN
To get a return started, please email us at support@peptint.com before shipping anything back to us. Doing this lets us issue return authorisation, share the return address, keep track of your parcel, and get your refund moving faster.
HOW REFUNDS WORK
Once your return reaches us, we'll check over the item and let you know whether the refund has been approved. After approval, the original payment method will be credited within 7 days. Keep in mind that depending on your bank or payment provider, it can take a few additional days for the money to show up in your account.
NEED HELP?
Our customer support team is on hand for any questions you have about returns or refunds:
PEPTINT
Address: 156 Grafton Road, Oldbury B68 8BL, United Kingdom
Email: support@peptint.com
Phone Number:+44 7451259176
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.