DELIVERY
How long will it take to receive my order?
Orders take 1–2 business days to be processed, plus another 3–5 business days for courier transit. In total, that means your order should reach you within 4–7 business days. For the full breakdown, take a look at our Shipping Policy page.
Is there a delivery fee?
No. Standard shipping is free of charge on every order sent within the United Kingdom. You'll find more details in our Shipping Policy page.
Do you deliver internationally?
At the moment, Peptint only ships to addresses in the UK. We don't offer international delivery for now.
Can I track my order?
Yes. As soon as your order has been shipped, we'll send you an email that includes your tracking number. You can use it to follow your parcel's progress on our tracking page.
RETURNS & REFUNDS
What is your return policy?
Items can be returned within 30 days of the date you received your order. Products need to be unworn, unused, and sent back in their original packaging in the same state they arrived in.
What should I do if my item is damaged or defective?
If your item turns up faulty or damaged, please drop us an email at support@peptint.com. Attach photos showing the item and its packaging. We'll organise a free replacement and cover the return shipping costs for you.
How quickly will I receive my refund?
Once your return has reached us and been approved, refunds are issued within 7 business days. The money will go back to the original payment method you used, though your bank might need a little extra time to make it show up in your account.
Do you charge restocking fees?
No. Peptint doesn't add any restocking fees to returned items.
EXCHANGES & ORDER MODIFICATIONS
Can I exchange a product?
Yes, we're glad to arrange exchanges. Just get in touch with our customer service team to let them know. You'll need to send back the original item first, and once it reaches us, we'll ship out the replacement.
Can I cancel my order?
Orders can be cancelled as long as they haven't been shipped yet. Once your order has been dispatched, it can no longer be cancelled, and you'll need to go through our standard returns process instead.
Can I change my order after placing it?
Any changes can only be made before your order leaves our warehouse. If you need to adjust something, please write to us right away at support@peptint.com. Once the order has been dispatched, we're unable to modify it.
PAYMENTS & SECURITY
What payment methods do you accept?
We take a range of secure payment methods, including major credit and debit cards, along with digital wallets like PayPal, Apple Pay, and Shop Pay. You'll see the payment icons at the bottom of our website, and complete information is available in our Billing Terms & Conditions.
Is my payment information secure?
Absolutely. Every transaction is encrypted using SSL technology, and we're fully compliant with PCI DSS security standards. Your full card details are never held on our servers.
PRODUCTS & SIZING
How do I find my size?
Every product page features a detailed sizing guide to help you pick the right fit. If you're still unsure, our customer service team will gladly give you personalised recommendations.
What happens if an item is out of stock?
Products that aren't currently available are clearly marked on the website. You can sign up on the product page for a restock notification, and we'll let you know as soon as the item is back in stock.
STILL HAVE QUESTIONS?
If you didn't find the answer you were after, please contact our customer service team. We're here to help.
REACH OUT TO US
PEPTINT
Address: 156 Grafton Road, Oldbury B68 8BL, United Kingdom
Email: support@peptint.com
Phone Number:+44 7451259176
Customer Service Hours: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all inquiries within 24 hours.